Personal data policy

The personal data operator is fill in: operator’s full legal name, OGRN (state registration number) fill in: OGRN, INN (taxpayer number) fill in: INN, address: fill in: registered address. Number in the Roskomnadzor (Russian data protection authority) register of operators: fill in: register number. The notification is filed before processing starts (Federal Law 152-FZ on personal data, art. 22 part 1).

Email for personal data requests: fill in: operator’s email.

AbsoHome and Absolute are separate products. Home addresses and stay dates are not passed to Absolute’s database. When Absolute membership is checked, the following is compared: fill in: which data are compared with Absolute and on what basis.

Minimum: only what is needed for a listing, a request, a stay, a review and handling a complaint is collected.

Privacy is held by the database, not by a form. The exact address lies in a separate table that neither visitors nor members can access. Only a database function hands it out, and only to a guest with a confirmed stay.

Everything is stored in Russia: recording, systematising, accumulating and storing data of Russian citizens in databases abroad is not permitted (152-FZ art. 18 part 5).

The site has no foreign analytics and no third-party trackers; fonts are served by the site itself.

Passports, document scans and biometrics are not collected. Biometrics cannot be compulsory (Federal Law 572-FZ on biometric identification, art. 3 parts 11–12), and checks do not need them.

Name, phone number, the “Absolute member” mark.

The exact address and coordinates of the home, entrance, floor, flat number, how to find the door — in a closed table.

The public district: a cell of the H3 hexagonal grid and the name of the district.

Photos and videos of the home — without location metadata (EXIF). Photos that reveal the place (facade, view from the window) open only after confirmation. The video walk-through for verification is deleted after the moderator’s decision.

Description, house rules, form, price and currency, deposit terms, the guest house register number where required.

The occupancy calendar; for house-sitting and exchange, the dates when the home stands empty.

Verification results: method, date, moderator, verified name. The check of the right to let: type of document, date, moderator. No copies of documents are kept.

The address log: to whom and when the address is opened.

Statistics of answers to requests: the share answered and the time to answer.

Name, phone number, the “Absolute member” mark.

Requests: dates, number of guests — how many adults, children and pets, without names or ages — the request text, arrival time.

History of stays and their statuses, including cancellations and no-shows.

Reviews and answers to them; private notes to the team about safety.

Complaints and dispute materials: photos, estimates, correspondence — with the parties’ consent to the review.

Accepted versions of documents and consents, with dates.

Pauses, restrictions and the log of the team’s actions.

Technical records: fill in: list of technical cookies and server logs, and how long they are kept.

Passports and document scans: the host takes the document for guest registration personally at check-in.

Biometrics.

Key box and lock codes, Wi-Fi and alarm passwords: the host passes them personally on the day of arrival.

Health information. “There are animals” is a property of the home, not a questionnaire for the guest.

Visitors’ geolocation: if it is needed to search for homes nearby, it stays in the browser and is not stored.

Sign-in by mobile phone number with a code sent by SMS (149-FZ art. 8 part 10) and the check of Absolute membership.

Publishing a listing and showing it on the map as a district, not a house.

Passing the request to the host, the answer and confirmation; handing the exact address and phone numbers to the parties after confirmation.

Reviews, complaints and disputes, safety of guests and hosts, measures against fraud.

Moderating listings and checking the right to let.

There are no advertising mailings. If they ever appear, only with separate consent.

Consent to personal data processing is a separate document, not part of the rules and not part of this policy (152-FZ art. 9 part 1 as amended by 156-FZ, from 01.09.2025).

Publishing a listing and a review — under a separate consent to dissemination (152-FZ art. 10.1).

Passing the phone number and address to the other party after confirmation — to perform the agreement with the user, that is, the platform rules (152-FZ art. 6 part 1 cl. 5).

A paid listing is visible to fill in: all site visitors or only signed-in members — owner’s and lawyer’s decision: the host’s name, district, photos, description, rules, form, price and reviews. Listings without money — only to signed-in members. The host’s surname before confirmation: fill in: shown or not.

Dates when a home stands empty — only to signed-in members and only by month.

Before confirmation the host sees the request: the guest’s name, the “member” mark, dates, number of guests, the message and reviews of the guest. After confirmation, the guest’s phone number.

After confirmation the guest sees the exact address — from confirmation to the day after departure — and the host’s phone number. Every opening of the address is logged; the host can see who opens it and when.

The AbsoHome team — by role: a moderator sees what a check or a complaint needs, and every action is logged.

Data are recorded and stored on a server in Russia: fill in: hosting provider and data centre city.

The exact address is deleted together with the listing. The address log is anonymised after fill in: period — agreed with the lawyer.

An account and its data — while the account is open and fill in: period after it closes. Reviews — fill in: period. Dispute materials — fill in: period.

The video walk-through — until the moderator’s decision, then deleted.

The other party to a stay — only after confirmation and only what is listed in “Data passed to host and guest”.

The SMS provider — the phone number for the sign-in code: fill in: SMS provider.

The hosting provider — as the place of storage: fill in: hosting provider.

The map tile server — the browser’s IP address when the map loads: fill in: map tile server for the working version and its country.

The police and other authorities — on request, in cases set by law.

Absopit, insurers and advertising networks — no.

A host outside Russia — on the same terms. A cross-border transfer is a transfer to the territory of a foreign state, to a foreign authority, a foreign individual or a foreign legal entity (152-FZ art. 3 cl. 11), so passing data to a host who is a Russian citizen is probably not cross-border: fill in: classification — lawyer’s answer. Vietnam is on the list of countries with adequate protection of the rights of personal data subjects (Roskomnadzor order No. 128 of 05.08.2022). Until a Vietnamese lawyer answers, hosts on Phu Quoc are Russian citizens only, and the data stay in the database in Russia.

To learn which data are stored and get a copy. To correct inaccurate data. To demand deletion or blocking of what is no longer needed for the purpose. To withdraw consent.

To take down a listing and demand that dissemination stop — at any moment (152-FZ art. 10.1 part 12).

Requests go to fill in: operator’s email. The answer comes within the period set by 152-FZ.

If the answer is not satisfactory, a complaint can be made to Roskomnadzor.

Anything new the site collects about people or shows to others appears in this policy first. A new version is published on this page; earlier versions are kept.

Version of fill in: version date.